Urban Frame

1️⃣ Return Policy

At ARCANE, we want you to feel confident in every purchase. If you're not completely satisfied, we offer an easy return process.

📅 Return Window

Customers can request a return within 7 days of receiving the product.

✅ Eligible for Return

Item must be unused and unworn

Original tags must be intact

Product must be in original packaging

No stains, damage, or washing

❌ Non-Returnable Items

Products purchased during clearance or final sale

Gift cards

Items damaged due to misuse

💰 Refund Policy

Once we receive and inspect the returned product:

Refund will be initiated within 5–7 business days

Amount will be credited to the original payment method

For COD orders, refund will be processed via bank transfer or UPI

Shipping charges (if any) are non-refundable unless the return is due to a defective or wrong product.

🔄 Exchange Policy

We offer size exchange within 7 days, subject to stock availability.

If the requested size is unavailable:

Store credit will be provided, or

Refund will be processed as per policy

🚚 Damaged or Wrong Item

If you receive:

A damaged product

Incorrect item

Please contact us within 48 hours with clear photos at:

📧 support@arcane.in

We will arrange a replacement at no extra cost.

📦 How to Request a Return

Email us at support@arcane.in

Share your Order ID

Mention reason for return

Our team will guide you through the process

🔐 ARCANE Promise

We are committed to delivering quality and building long-term trust with our customers. Your satisfaction is our priority.

At ARCANE, we aim to deliver your order safely, quickly, and efficiently.

📦 Order Processing Time

All orders are processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next working day.

Once shipped, you will receive a confirmation email/SMS with tracking details.

🚀 Delivery Timeline

🇮🇳 Domestic Shipping (India)

Metro Cities: 3–5 business days

Other Cities & Towns: 4–7 business days

Remote Locations: 5–8 business days

Delivery time may vary during peak seasons or sale periods.

💰 Shipping Charges

Free shipping on orders above ₹999

₹79 standard shipping charge on orders below ₹999

COD available (₹49 additional charge, if applicable)

📍 Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.

You can track your package in real time.

⚠️ Delivery Delays

While we work with trusted courier partners, delays may occur due to:

Weather conditions

Public holidays

High order volume

Courier service issues

We appreciate your patience in such situations.

📦 Undelivered Orders

If an order is returned due to:

Incorrect address

Customer unavailable

Refusal to accept

Re-shipping charges may apply.

🛑 Change of Address

Please ensure your shipping address is correct before placing the order.

We cannot modify the address once the order is shipped.

📧 Need Help?

For any shipping-related queries, contact us:

Email: support@arcane.in

Response time: Within 24–48 hours

🔥 ARCANE Promise

We are committed to delivering premium fashion with reliable service and complete transparency.