SHIPPING & RETURNS
SHIPPING POLICY
At ARCANE, we aim to deliver your order safely, quickly, and efficiently.
📦 Order Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
Once shipped, you will receive a confirmation email/SMS with tracking details.
🚀 Delivery Timeline
🇮🇳 Domestic Shipping (India)
Metro Cities: 3–5 business days
Other Cities & Towns: 4–7 business days
Remote Locations: 5–8 business days
Delivery time may vary during peak seasons or sale periods.
💰 Shipping Charges
Free shipping on orders above ₹999
₹79 standard shipping charge on orders below ₹999
COD available (₹49 additional charge, if applicable)
📍 Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS.
You can track your package in real time.
⚠️ Delivery Delays
While we work with trusted courier partners, delays may occur due to:
Weather conditions
Public holidays
High order volume
Courier service issues
We appreciate your patience in such situations.
📦 Undelivered Orders
If an order is returned due to:
Incorrect address
Customer unavailable
Refusal to accept
Re-shipping charges may apply.
🛑 Change of Address
Please ensure your shipping address is correct before placing the order.
We cannot modify the address once the order is shipped.
📧 Need Help?
For any shipping-related queries, contact us:
Email: support@arcane.in
Response time: Within 24–48 hours
🔥 ARCANE Promise
We are committed to delivering premium fashion with reliable service and complete transparency.
RETURN AND REFUND POLICY
1️⃣ Return Policy
At ARCANE, we want you to feel confident in every purchase. If you're not completely satisfied, we offer an easy return process.
📅 Return Window
Customers can request a return within 7 days of receiving the product.
✅ Eligible for Return
Item must be unused and unworn
Original tags must be intact
Product must be in original packaging
No stains, damage, or washing
❌ Non-Returnable Items
Products purchased during clearance or final sale
Gift cards
Items damaged due to misuse
💰 Refund Policy
Once we receive and inspect the returned product:
Refund will be initiated within 5–7 business days
Amount will be credited to the original payment method
For COD orders, refund will be processed via bank transfer or UPI
Shipping charges (if any) are non-refundable unless the return is due to a defective or wrong product.
🔄 Exchange Policy
We offer size exchange within 7 days, subject to stock availability.
If the requested size is unavailable:
Store credit will be provided, or
Refund will be processed as per policy
🚚 Damaged or Wrong Item
If you receive:
A damaged product
Incorrect item
Please contact us within 48 hours with clear photos at:
We will arrange a replacement at no extra cost.
📦 How to Request a Return
Email us at support@arcane.in
Share your Order ID
Mention reason for return
Our team will guide you through the process
🔐 ARCANE Promise
We are committed to delivering quality and building long-term trust with our customers. Your satisfaction is our priority.